Terms of service

MakkahMadinahGifts

1. General Information

MakkahMadinahGifts operates as an online store providing Islamic and Umrah-inspired gift items, including prayer accessories, fragrance bottles, tasbihs, prayer mats, and related products. These items are suitable for personal use or gifting to family, friends, and loved ones.

By accessing our website or placing an order, you agree to be bound by these Terms of Service.

2. Order Placement & Handling

All orders are confirmed only after successful payment.

Orders begin preparation shortly after purchase. Once an order has entered the processing or preparation stage, it cannot be modified or withdrawn.

While we make every effort to process orders promptly, delays may occur due to operational, logistical, or external circumstances.

Order confirmations and updates will be shared using the contact details provided during checkout.

3. Shipping & Delivery

Products are shipped to the delivery address provided by the customer at the time of purchase.

Customers are responsible for ensuring that all delivery details are accurate and complete.

Once an order has been marked as delivered, no claims for refunds or replacements will be accepted, except in cases of verified issues reported promptly upon receipt.

4. Payments & Pricing Policy

Full payment is required before any order is processed or shipped.

Product prices are subject to change without prior notice.

We reserve the right to cancel or decline any order in cases of pricing errors, payment disputes, or suspected misuse of our platform.

5. Cancellations & Refund Policy

At MakkahMadinahGifts, every order is prepared with care and attention. Because orders begin processing shortly after purchase, completed or processed orders are considered final.

If your order is still pending and has not yet entered the processing stage, you may request a cancellation within 48 hours of placing the order by contacting us at makkahmadinahgifts@gmail.com and providing your order details.

Once an order has entered processing or has been dispatched, cancellations, returns, and refunds are not available.

6. Responsibility & Disclaimer

MakkahMadinahGifts operates as an independent online retail business. We are not responsible for delays, delivery issues, or restrictions caused by factors beyond our control, including courier delays, customs regulations, or unforeseen circumstances.

Placing an order confirms acceptance of our fulfillment, delivery, and refund policies.

7. Updates to Terms

These Terms of Service may be updated at any time without prior notice. Continued use of our website constitutes acceptance of the most recent version.